Our Google Reviews
“We can confidently say that KYO stands out as the best”
We stayed at KYO in early February in Penthouse A & B as a family of 10, and it was nothing short of exceptional. From the moment we arrived, the hospitality and thoughtfulness of the Manager and staff made us feel right at home. Their service was truly outstanding—from the warm welcomes at the front desk to the meticulous care of the housekeeping team, every detail was handled with care and professionalism. The ski-in, ski-out access was a game-changer, making our days on the slopes effortless and enjoyable. Having stayed in various hotels in Niseko before, we can confidently say that KYO stands out as the best. Its prime location, exceptional service, and genuine dedication to guest satisfaction make it an unparalleled choice. We’ve made unforgettable family memories here and are already counting down the days until our return next year!
Deb W. | February 2026
“The definition of hassle free skiing”
Lovely property. Rooms were great and service was even better. The unit I stayed in had a private onsen which was just fantastic after a day of skiing. Location is also perfect as it is on the main slope and we could just ski down to the ski lift with all our gear - the definition of hassle free skiing. Shout out to the front desk team as well who were very efficient and accommodating in term of organizing transport, assisting with planning and prompt action for all out enquires.
Sheen M. | January 2026
HEAR from OUR GUESTS
Our Guestbook
R E V I E W
“Amazed by the exceptional service!”
Perfect family stay met expectations with luxury, comfort, and true ski-in, ski-out ease. The staff were incredibly hospitable and the restaurant crew was super friendly - class all around. The room was cozy and convenient with a kitchen (fyi, there is a 2 minute shortcut walk to the market on the top of the street) - and the location? Unreal, just steps from the lifts and super convenient that the rhythm rentals can be picked up at the ski valet once you’re done. Also, the onsen was clutch for recovery. Highly recommended and will come back again! 🤝
Armand G | March 2025
R E V I E W
“Best Hotel in Niseko – Highly Recommended”
We’ve come to Niskeo for 5 years and have stayed at 3 different hotels and without a doubt the Kyo has been the best. Service is exceptional & every member of staff we encountered was delightful and ready to help with anything we needed. Highly recommend and we will certainly be coming here next year. Thanks to everyone that made this year’s ski trip a great one!
Mariana B | March 2025
R E V I E W
“Service Beyond Expectations!”
Family of 6 stayed for 5 nights. Awesome hotel. The rooms were clean and modern. The staff there made a huge difference. Each service encounter was always warm, polite and genuine. You will always be greeted with a smile when you come back. The manager on duty made an exception and went out of their way to send us to kutchan town for a dinner appointment which would otherwise cost a lot by taxi. That's service above and beyond. They also offered to store our SB gears when we were behind schedule for our appointment. A great help when you are with 2 overtired kids. They also allowed to use the public onsen after closing hours, a lovely touch when you needed some alone time after a long day on the slopes. Chauffeur service to and from a nearby cafe was also provided on our check out day. Special mention to the Singaporean male staff(Javyen) who noticed that we had breakfast included in our package and informed us accordingly. The female manager in the restaurant was exceptionally good as well, remembered my family members and gave my kids locally produced popcorn. Buffet breakfast daily was usually the same few items. Some variation would be great. Well done to every staff member in Kyo, you guys exceeded my expectations!
Joel H | March 2025
R E V I E W
“One of a kind experience!”
One of a kind experience. I haven’t stayed in a hotel before where it truly felt like home and I looked forward to breakfast every day. I felt very taken care of, so much so that every staff member genuinely wanted to help. A great sign of an amazing hotel is how well the staff interacts with guests, and you can tell that the staff cares so much about guests having as calming of an experience as possible. Savannah, Jared, Kurtis, Manon and Barns gave local recs, were funny, and extended their kindness in every form of communication. I am so grateful I was able to stay here and will go out of my way to come back here.
Nic S | March 2025
R E V I E W
“Unforgettable Family Stay at Niseko.”
Just returned from a 1-week stay in a 4-BR unit at Kyo with the family, and the experience was so positive it was worth the effort and a pleasure to write this review. The 4BR unit was just spectacular. A very cozy atmosphere for a family get together. The design of the unit was fabulous- everyone has privacy if they want privacy, and a wonderful common living/dining area if they want to eat/play/socialize en masse. And what a wonderful treat to have TWO onsens in the unit- 1 in an enclosed (but windowed) balcony adjacent to the living area and another inside the master BR bathroom! (Note also that Kyo has an arrangement with Rhythm, a well-stocked ski equipment rental company, to return equipment on your behalf at the end of your trip/ski activities.) The residence is ski in-ski out and literally no more than 50 meters from both the chair lift and ski lesson/ski pass kiosk. Sitting atop the end of the road next to the Hirafu ski base on the one hand AND a 3-minute walk through a short cut to a main street with restaurants, ski equipment/clothing as well as convenience stores (actually, a decent sized mini-supermarket), there not much more that we could have expected of the location. Last, but certainly not least, the service- Jared and the Kyo team trerated us SO WELL. Complimentary rides around Hirafu village, including round trips to restaurants, were incredibly useful in Niseko where taxis are booked a month in advance and even those driving up will have difficulty finding parking space going to shops and restaurants. Every morning, Kyo sends team of 4-5 people to clean up thew unit, fast efficient and friendly. Overall, service was on a par with 5-star hotels. I can't say enough good things about Kyo. I hope you will have occasion to experience this yourself!
Leonard W | March 2025